Privacy Policy
Last Updated: October 3, 2026
MATIVO TASKS PTY LTD (“Mativo”, “we”, “us”, or “our”) operates the Mativo Salon Partner mobile application (the “App”).
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use Mativo Salon Partner.
Mativo Salon Partner is designed to help salon owners, managers, and authorized salon team members manage salon profiles, services, appointments, bookings, customer communications, and related business activities.
By downloading, accessing, registering for, or using the App, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Company: MATIVO TASKS PTY LTD
Address:
29 Brown BVD
Donnybrook VIC 3064
Australia
Email: sunnybrown677@gmail.com
Phone: +61 434 992 799
For privacy questions, data requests, account deletion requests, or other privacy concerns, you may contact us using the information above.
2. Age Requirements
Mativo Salon Partner is intended for users who are 13 years of age or older.
Users under 13 are not permitted to create or use an account or access the App where prohibited by applicable law.
Users between 13 and 17 years of age should use the App with the involvement or permission of a parent or legal guardian where required by applicable law.
If we become aware that we have collected personal information from a child under 13 without the required authorization, we will take reasonable steps to delete that information.
If you believe that a child under 13 has provided personal information through the App, please contact us at:
Email: sunnybrown677@gmail.com
Phone: +61 434 992 799
3. Information We Collect
The information we collect depends on how you use the App, the features you access, and the information you choose to provide.
3.1 Account Information
When you create or use an account, we may collect:
- Name
- Email address
- Phone number
- Account credentials or authentication information
- Account ID
- Profile information
- Salon or business affiliation
- User role or permissions
- Account status
We use account information to create and manage your account, authenticate you, provide access to the App, communicate with you, and protect your account.
3.2 Salon and Business Information
If you create or manage a salon through the App, we may collect:
- Salon name
- Salon address
- Business contact information
- Business hours
- Salon description
- Services offered
- Service prices
- Service duration
- Staff or team information
- Salon images and other media you choose to upload
- Booking availability
- Business operating status
- Other business information you provide
Some salon and business information may be displayed to customers using Mativo services to allow them to discover salons and make appointments.
3.3 Appointment and Booking Information
We may collect information related to appointments and bookings, including:
- Appointment date and time
- Selected services
- Booking status
- Customer and salon identifiers
- Appointment notes
- Cancellation information
- Rescheduling information
- Booking history
- Payment or revenue-related information where applicable
This information allows us to provide appointment management, booking history, notifications, communication, and business management functionality.
3.4 Customer Communications
If you communicate with customers through the App, we may process:
- Messages
- Communication timestamps
- Sender and recipient identifiers
- Appointment-related communications
- Information voluntarily included in messages
This information is used to facilitate communication between salons and customers and to support appointments and bookings.
3.5 Location Information
Depending on the features you use and the permissions you provide, the App may collect or process location information.
Location information may be used to:
- Identify or display your salon location
- Help customers discover salons in relevant areas
- Support location-based functionality
- Improve the accuracy of salon information
Location access will be requested through the applicable device permission system when required.
You can deny or withdraw location permission through your device settings. Certain features may not work correctly if location access is unavailable.
We do not use location information for purposes unrelated to the functionality described in this Privacy Policy unless otherwise disclosed to you.
3.6 Device and Technical Information
When you use the App, we or our service providers may automatically collect certain technical information, which may include:
- Device type
- Device model
- Operating system and version
- App version
- Device language
- General device configuration
- IP address
- Network information
- Crash information
- Diagnostic information
- App performance information
- Device, installation, or similar identifiers where applicable
This information may be used to operate, secure, troubleshoot, maintain, and improve the App.
3.7 Usage and Analytics Information
Depending on the analytics and diagnostic technologies used by the App, we may collect information about how you interact with the App, such as:
- Features used
- Screens or pages viewed
- Actions performed
- Session information
- App performance events
- Error information
- Crash information
- General usage patterns
This information may be used to understand App usage, diagnose problems, improve performance, and develop new features.
Where third-party analytics services are used, their processing may also be subject to their respective privacy policies.
3.8 Notifications
If you allow notifications, we may process information necessary to send notifications to your device.
Notifications may include:
- New appointment requests
- Appointment updates
- Booking reminders
- Customer messages
- Account notifications
- Important service information
You can control notification permissions through your device settings.
3.9 Photos, Camera, and Files
If a feature requires you to upload salon images, profile images, documents, or other content, the App may request access to your device camera, photos, media, or files.
We use this access only to provide the relevant functionality.
For example, you may choose to upload images associated with your salon or services.
You can manage applicable permissions through your device settings.
4. How We Use Information
We may use information collected through the App to:
- Create and manage accounts.
- Authenticate users.
- Provide salon management functionality.
- Manage salon profiles.
- Manage salon services and pricing.
- Process and manage appointment requests.
- Provide booking history and status information.
- Facilitate communication between salons and customers.
- Send appointment and service-related notifications.
- Provide business and revenue summaries.
- Provide customer support.
- Maintain and improve the App.
- Diagnose crashes and technical problems.
- Monitor App performance.
- Detect and prevent fraud, abuse, or unauthorized activity.
- Protect the security of our systems and users.
- Comply with applicable laws and legal obligations.
- Enforce our agreements and policies.
- Respond to legitimate requests from authorities where legally required.
- Perform other purposes disclosed to you when information is collected.
We will not knowingly use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.
5. How We Share Information
We may share information in the circumstances described below.
5.1 Information Shared With Customers
Information about a salon may be made available to customers using Mativo services when necessary to provide salon discovery and booking functionality.
This may include:
- Salon name
- Salon location
- Services
- Prices
- Business hours
- Availability
- Salon description
- Business contact information
- Images uploaded by the salon
- Other information the salon chooses to make publicly available through Mativo
5.2 Service Providers
We may use third-party companies and service providers to help operate the App.
These providers may provide services such as:
- Cloud hosting
- Database infrastructure
- Authentication
- Push notifications
- Analytics
- Crash reporting
- Security
- Customer support
- Communication
- Payment processing, where applicable
- Other infrastructure and technical services
These providers may process information on our behalf as necessary to provide their services.
5.3 Legal, Security, and Compliance Purposes
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful legal requests
- Respond to court orders or governmental requests
- Protect our rights or property
- Protect users or the public
- Investigate suspected fraud
- Prevent abuse
- Investigate security incidents
- Enforce our agreements and policies
5.4 Business Transfers
If MATIVO TASKS PTY LTD is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
5.5 With Your Consent or Direction
We may share information when you specifically request or authorize us to do so.
We do not sell personal information for money.
6. Third-Party Services and SDKs
The App may use third-party software development kits (SDKs), APIs, cloud services, analytics tools, authentication providers, notification services, payment providers, crash-reporting services, or other technologies.
These services may process information on our behalf or according to their own privacy policies.
Third-party technologies may be used for purposes including:
- Authentication
- Cloud infrastructure
- Database services
- Push notifications
- Analytics
- Crash reporting
- Security
- Performance monitoring
- Communication
- Payment processing
- Other App functionality
The specific third-party services used by the App may change as we update and improve the App.
Where applicable, information processed by a third-party provider may also be subject to that provider’s privacy policy and terms.
7. Advertising ID
The App may include third-party SDKs that access or use Google’s Advertising ID or another advertising-related identifier.
Where Advertising ID is used, we will use it only for purposes disclosed in our applicable Google Play Data Safety information and in accordance with applicable laws and Google Play requirements.
If Advertising ID is not required by the final version of the App, it may be disabled or removed from the applicable release.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the circumstances, security measures may include:
- Encryption during transmission
- Access controls
- Authentication controls
- Secure server infrastructure
- Restricted administrative access
- Monitoring and logging
- Backup and recovery procedures
- Security updates
- Measures designed to detect unauthorized activity
However, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and should notify us if you believe your account has been accessed without authorization.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.
Retention may be necessary to:
- Provide our services
- Maintain accounts
- Manage appointments
- Maintain business records
- Resolve disputes
- Prevent fraud
- Maintain security
- Comply with legal obligations
- Meet accounting requirements
- Enforce agreements
- Protect our legal rights
The retention period may vary depending on the type of information and the reason it was collected.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
10. Account Deletion
You may request deletion of your Mativo Salon Partner account and associated personal information.
To request account deletion, contact us:
Email: sunnybrown677@gmail.com
Phone: +61 434 992 799
Please provide sufficient information for us to identify and verify the account.
When we receive a valid account deletion request, we will process it within a reasonable period and in accordance with applicable law.
Deleting your account may permanently remove or disable access to:
- Your account
- Salon profile information
- Booking information
- Appointment history
- Messages
- Saved business information
- Other information associated with your account
Certain information may need to be retained where required or permitted by law, including information necessary for:
- Legal compliance
- Fraud prevention
- Security
- Accounting
- Dispute resolution
- Enforcement of legal rights
Where information is retained, we will retain it only for the applicable purpose and period.
11. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain processing
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Manage device permissions
- Manage notification permissions
To exercise applicable rights, contact us at:
sunnybrown677@gmail.com
We may need to verify your identity before completing certain requests.
Your legal rights may vary depending on where you live and applicable privacy laws.
12. Device Permissions
The App may request device permissions when required for specific features.
Depending on the features available in your version of the App, these may include:
- Location
- Notifications
- Camera
- Photos or media
- Files or documents
- Other permissions required for specific functionality
Permissions are requested through the applicable operating system permission system.
You can manage permissions through your device settings.
If you deny a permission, certain features that depend on that permission may not be available.
13. Children’s Privacy and Age Requirements
Mativo Salon Partner is intended for users 13 years of age and older.
Users under 13 are not permitted to use the App where prohibited by applicable law.
We do not knowingly collect personal information from children under 13 without legally required authorization.
If we become aware that we have collected personal information from a child under 13 without the required authorization, we will take reasonable steps to delete the information.
If you believe that a child under 13 has provided personal information through the App, please contact us:
Email: sunnybrown677@gmail.com
Phone: +61 434 992 799
Users between 13 and 17 should use the App with parental or guardian involvement where required by applicable law.
14. International Data Processing
MATIVO TASKS PTY LTD is based in Australia.
Depending on the infrastructure and third-party service providers used by the App, information may be processed or stored in Australia or other countries.
Where required by applicable law, we will take appropriate measures relating to international transfers of personal information.
15. Third-Party Websites and Services
The App may contain links to, integrations with, or functionality provided by third-party websites and services.
Third-party services may have their own privacy policies and terms.
MATIVO TASKS PTY LTD is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
16. Data Accuracy
We aim to maintain accurate information and provide functionality that allows users to update certain account and salon information.
You are responsible for ensuring that information you provide to us is accurate, complete, and up to date.
If you identify inaccurate information that you cannot update through the App, you may contact us for assistance.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
- Changes to App functionality
- Changes to our services
- Changes to data processing practices
- Changes to third-party services
- Changes in applicable laws or regulations
- Security or operational improvements
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice or obtain consent before implementing material changes.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, want to request account deletion, or have a concern about how your information is handled, please contact us.
MATIVO TASKS PTY LTD
29 Brown BVD
Donnybrook VIC 3064
Australia
Email: sunnybrown677@gmail.com
Phone: +61 434 992 799
We will review and respond to privacy requests in accordance with applicable law.
19. Acknowledgment
By using Mativo Salon Partner, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the general ways in which information may be collected, used, stored, and shared as described above.
Where separate consent is legally required for a particular type of data collection or processing, we will request that consent through the appropriate mechanism.
MATIVO TASKS PTY LTD
Mativo Salon Partner Privacy Policy
Last Updated: October 3, 2026